Hotel Carlton

I was primarily there to attend an international conference. The Hotel was well able to set up for the hotel guests and also accomodate meetings and presentations. The city center was exploding with beautiful flowers, the Guggenheim was a 10 min walk and a big variety of quaint Tapas and cafes closeby. Most important were the staff. Everyone looked so well turned out. I felt very well cared for. This was my first visit to Spain and I had a few more questions than I imagined. The front desk people (Roberto, Raphael, Giuseppi, and a special mention to Rick who was endlessly patient, knowledgeable and kind. I was embarrassed to show my level of ignorance but I needed to finish some reports etc., and he was ever so helpful to me with utilizing the Business Center computer and printer. He is at least dual lingual and respectful.

The staff, Rick, in partícular, was beyond helpful. The accommodations were very clean and thoughtfully put together.

Good location and great service. Rick provided exceptional service. Very spacious room with all the amenities.

Beautiful old style hotel. Great location for walking to the shopping district and restaurants. Not too far to the old town either. Room was very large and mixed modern and traditional styles. Did look onto the side street, but noise was minimal and didn't keep us awake. We were only there for one night, prior to catching our flight back to the UK early the next morning. We didn't sample the food. If we go back to Bilbao would definitely try and stay here.

We like the location surrounded by all the shops, cafes and restaurants. The staff were very helpful with our bags and with extra requests (kettle). We were surprised to find a coffee/tea-making facility in the room. Being Irish, we got the kettle and extra tea bags. We had to buy our milk (loads of supermarkets nearby). There are also trains (you can go to Barcelona, San Sebastian, etc) and buses outside the hotel (we didn't use them).